I’ve had the fortune of working with various organisations dedicated to assisting their employees in better coping with change, both inside and outside of the workplace.

But in striving for an engaged workforce, have we handed over all of the responsibility of achieving this to organisations and not left enough with their people? Have we swung the pendulum too far away from personal responsibility?

Change is a constant in our lives these days – big or small, most of us are experiencing some form of change. Change affects all of us and we each deal with it differently. Some people thrive in a changing and new environment, while others don’t. Why is that?

I was recently involved in delivering a podcast series and the conversation quickly turned to what lesson I would most like to leave with my children.

Whether they are front-line call centre staff or executive managers, often people have one resounding thing in common: “Just because we know better, doesn’t mean that we behave better”.